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Free shipping for orders over $100

Shipping & Returns

While shopping from shopjenmarie.com & our comment sold app: All shipped items will ship via USPS. All orders are $8 shipping. Shipping is always FREE for orders over $100.

***24 Hour FREE SHIPPING***
You will pay the shipping on your first order, then any consecutive orders within 24 hours of your first order are shipped FREE. We are happy to combine orders if your first order has not shipped before your second order is ready to ship. Original shipping fees are nonrefundable. Jen Marie Collection is not responsible for items lost, stolen or damaged while in transit. Please contact your local USPS. We do offer local pickup which can be selected at checkout of purchase. Please email us at hello@jenmarie to schedule a pick up before stopping by. Thank you!

Note: Please remember that your items claimed in your cart expire within 2 hours from the time you claimed them.

YOU ARE ELIGIBLE FOR A RETURN IF YOUR ITEMS ARE:

  • Unworn
  • Unwashed
  • Unaltered
  • Have no makeup stains
  • Have no deodorant stains
  • Have no animal hair
  • Do not smell of smoke
  • Are not a final sale item
  • Fall within the date ranges specified in the Return Policy

 

RETURN POLICY

You must email us at hello@jenmarie.com to initiate a return with us. Due to the nature of items selling out quickly, we do not offer exchanges. Customer is responsible for return shipping fees. Refunds will be in the form of a store credit that will be applied to your account for regular priced items (sale items are final) that are postmarked within 14 business days of the delivery date. Once we receive your return, please allow 5-7 business days to process your return for store credit. We will send you an email as confirmation when your store credit is processed. 

If you returns are within the guidelines as stated here, then please mail back to us at:

 

Jen Marie Collection

PO BOX 32

Hatfield, MA 01038

 

DEFECTIVE ITEM

If you have received a defective item, please contact us at hello@jenmarie.com within 2 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our team will respond accordingly. 

 

FINAL SALE (no exceptions)

All sales on SALE/CLEARANCE items are final. All sales are final on shape-wear (all shapers, leggings, shorts), jewelry, undergarments (bralettes), hair accessories, hats, beanies, socks and eye wear. This is for hygienic purposes.

 

ACCOUNT CREDIT

All returns will be in the form of account credit that can be used towards a future purchase.