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While shopping from shopjenmarie.com & our comment sold app: All shipped items will ship via USPS. All orders are $8 shipping. Shipping is always FREE for orders over $100.
***24 Hour FREE SHIPPING***
You will pay the shipping on your first order, then any consecutive orders within 24 hours of your first order are shipped FREE. We are happy to combine orders if your first order has not shipped before your second order is ready to ship. Original shipping fees are nonrefundable. Jen Marie Collection is not responsible for items lost, stolen or damaged while in transit. Please contact your local USPS. We do offer local pickup which can be selected at checkout of purchase. Please email us at hello@jenmarie to schedule a pick up before stopping by. Thank you!
Note: Please remember that your items claimed in your cart expire within 2 hours from the time you claimed them.
YOU ARE ELIGIBLE FOR A RETURN IF YOUR ITEMS ARE:
You must email us at email@example.com to initiate a return with us. Due to the nature of items selling out quickly, we do not offer exchanges. Customer is responsible for return shipping fees. Refunds will be in the form of a store credit that will be applied to your account for regular priced items (sale items are final) that are postmarked within 14 business days of the delivery date. Once we receive your return, please allow 5-7 business days to process your return for store credit. We will send you an email as confirmation when your store credit is processed.
If you returns are within the guidelines as stated here, then please mail back to us at:
Jen Marie Collection
PO BOX 32
Hatfield, MA 01038
If you have received a defective item, please contact us at firstname.lastname@example.org within 2 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our team will respond accordingly.
FINAL SALE (no exceptions)
All sales on SALE/CLEARANCE items are final. All sales are final on shape-wear (all shapers, leggings, shorts), jewelry, undergarments (bralettes), hair accessories, hats, beanies, socks and eye wear. This is for hygienic purposes.
All returns will be in the form of account credit that can be used towards a future purchase.
FAILURE TO APPLY A SALE COUPON CODE
We can not apply a coupon for you before, during or after a sale. If you did not apply the coupon for a sale then you will not receive a refund for the % off...only credit in your account to shop with us. This is only offered for 1 day after a sale. No exceptions.
ALTERING OR CANCELLING AN ORDER
Once and order is placed by the customer, it cannot be altered or cancelled. Please follow the return policy for items that need returning.
Note: Please remember that your itmes claimed in your cart expire within 1 hour from the time you claimed or carted them.